Cut off times for your order:
1. We have two main warehouses in American: one in California and the other one in New Jersey. We will match the delivery warehouse according to the stocks and address to ensure that the product will be delivered to you as soon as possible.
2. We also have warehouses in Germany, China and the UK. The warehouses in the UK and Germany mainly serve local consumers. The warehouse in China is mainly used to deal with out of stock and act as an emergency delivery warehouse.
3. About the order processing time, there are three situations:
(1) When the stock of the purchased product is sufficient, from Monday to Friday, the product in your order will be sent out within 24h-48h. If you purchase the product at the weekend, it will be sent out on Monday.
(2) When a product is suddenly out of stock or it is a pre-sale product, we will urgently transfer the product, but there is usually a delay of about one week at least. If you are in a hurry, please contact customer service for details of the delay.
(3) We arrange holidays for many festivals in the world, such as Christmas, Chinese New Year and so on. During holidays, delivery will also be slightly affected and there will be a short delay (about 2-3 days). Of course, customer service's reply will be delayed too. Please wait patiently.
How can I track my orders?
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
How to change my delivered address?
Once you realized your delivered address is wrong, please contact our Customer Care (service@bananacleaner.vip) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.
Is my package discreet?
Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought. For more information on our discreet packaging, just click here.
Warm Reminder for Covid-19 precautions
Due to Covid-19, your items might be slightly delayed. To keep our staff working safe, we've taken lots of precautionary measures, this may influence the delivery time. Please give us a little extra time when you ordering. Thanks so much for your patience and understanding.
